About the order process
Why my tracking number is not update ?
we shipped from China, our location is in shenzhen, first we ship to shipper , and shipper update us the tracking number, we update on website ,customer receive the tracking number via email, the packge is on the way to distination, then for customs clearance, and the to the US/EU wearhouse sending to fedex/ups store waiting to scan, then when the local fedex/ups scan to the package, the information will update , then you could track your package on the fedex/ups website then.
How long will it take my board to be shipped out, if i order today?
We will ship your Ownboard within 3 business days of your order placement.
How long will it take the board to arrive?
(Current shipping times are based on data provided by the logistics company)
United states: 9-14 days.
Europe: 12-20 days.
Canada: 15-20 days.
Australia: 10-13 days.
Western Australia: 13-17 days.
South Korea: 5-7 days.
Japan: Signage 5-7 days in.
Taiwan: 5-7 days.
Singapore: 5-7 days.
West Malaysia: 5-7 days
East Malaysia: 7-10 days.
How do I cancel my order?
You may email us before we ship the order(tracking provided). Then we can process a refund. But once the order shipped, we cannot call back the shipment, that's why we cannot cancel the order. Normally we will process the order within 3 business days.
Do I need to pay for tax?
1.If you buy a complete board, no tax will be charged for orders shipped to the US and the EU.(tax will be charged for customers in NZ/Norway/Switzerland/South Korea)
2.If you buy spare parts and ship them to EU/NZ/AU, you will need to pay tax.
Will i receive a tracking number?
Yes! You will receive your tracking number after your board is being shipped. Please note that the tracking time stated on your tracking number is not accurate, as we are utilizing a special shipping method. You can track your order on our website.
About the Board
How old do I have to be to use an OWNBOARD E-skateboard?
OWNBOARD electric skateboards are high performance machines and should not be used or operated in any way by children under the age of 14, unless under adult supervision.
Are the E-skateboards waterproof?
The boards are tested for water resistance, meaning, if there is some water such as a shallow puddle, gutter run-off, or some sprinkler over-spray in your line, the board should be ok. However it is not recommended to ride when the ground is completely saturated.
You rely almost exclusively on friction when skating, even more so when skating on a powered board. Skating on wet surfaces offers greatly reduced friction, resulting in it being highly dangerous. Riding on a wet surface could have adverse effects on you, your board, and those around you.
What are the differences between the boards?
All the OWNBOARD use the same motor and ESC. The main difference is the use of different decks. Another noteworthy difference is that the W1, W1A and the W1 PRO all use the 9Pin simple connection ports. For more informations concerning the differences between our boards, please refer to our website and compare the specs of the boards side by side.
What is the max rider weight allowed for OWNBOARD E-Skateboards?
The max load of an OWNBOARD W1A E-skateboard is 300 lbs (136kg). For all our other boards the weight limit is 265 lbs (120Kg).
Though the limit we suggest is 220 lbs (100kg). Anything above that weight will result in the board loosing some torque as well as range. Higher weight will also put more strain on the electronic and mechanical components.
Should not stand up in the middle of the deck.
Do I need to charge the battery when I receive the board?
Yes. You should fully charge the battery before riding your OWNBOARD for the first time. In order to protect the battery, it is not fully charged when leaving the factory.
How can I adjust steering sensitivity?
You can adjust the tightness of the nut at the front of the truck by using a T wrench. Loosen the nut to make the steering flexible. Tightening the nut will make the steering clumsy.
How do you make such a great product at such a low price?
We don't have any advertisement or operating expenses (Amazon charge 15%). We sell on our own website and send over 1000+ boards to our customers. This means the board is currently sold at an extremely low profit margin, while still maintaining a high quality of the components used. We hope to attract new customers with our low prices and certified components like our battery, bearings, reliable motors, Waterproof ESC and so on. We believe that maintaining a low price and a high quality will in the end make the consumers recognize our brand and support us further in the future. Thank you!