FAQs

About the order process

Please don't worry, the tracking information normally takes 3-7 days to update on the website.

We will ship your Ownboard within 3 business days of your order placement.

(Current shipping times are based on data provided by the logistics company)

United states: 9-14 days
Europe: 12-20 days
Canada: 15-20 days
Western Australia: 13-17 days
South Korea: 5-7 days
Japan: Signage 5-7 days in
Taiwan: 5-7 days
Singapore: 5-7 days
West Malaysia: 5-7 days
East Malaysia: 7-10 days

You may email us before we ship the order(tracking provided). Then we can process a refund. But once the order shipped, we cannot call back the shipment, that's why we cannot cancel the order. Normally we will process the order within 3 business days.

1. If you buy a complete board, no tax will be charged for orders shipped to the US and the EU.(tax will be charged for customers in NZ/Norway/Switzerland/South Korea)

2. If you buy spare parts and ship them to EU/NZ/AU, you will need to pay tax.

Yes! You will receive your tracking number after your board is being shipped. Please note that the tracking time stated on your tracking number is not accurate, as we are utilizing a special shipping method. You can track your order on our website.

About the Board

OWNBOARD electric skateboards are high performance machines and should not be used or operated in any way by children under the age of 14, unless under adult supervision.

The boards are tested for water resistance, meaning, if there is some water such as a shallow puddle, gutter run-off, or some sprinkler over-spray in your line, the board should be ok. However it is not recommended to ride when the ground is completely saturated.

You rely almost exclusively on friction when skating, even more so when skating on a powered board. Skating on wet surfaces offers greatly reduced friction, resulting in it being highly dangerous. Riding on a wet surface could have adverse effects on you, your board, and those around you.

All the OWNBOARD use the same motor and ESC. The main difference is the use of different decks. Another noteworthy difference is that the W1, W1A and the W1 PRO all use the 9Pin simple connection ports. For more informations concerning the differences between our boards, please refer to our website and compare the specs of the boards side by side.

The max load of an OWNBOARD W1A E-skateboard is 300 lbs (136kg). For all our other boards the weight limit is 265 lbs (120Kg).

Though the limit we suggest is 220 lbs (100kg). Anything above that weight will result in the board loosing some torque as well as range. Higher weight will also put more strain on the electronic and mechanical components.

Should not stand up in the middle of the deck.

Yes. You should fully charge the battery before riding your OWNBOARD for the first time. In order to protect the battery, it is not fully charged when leaving the factory.

You can adjust the tightness of the nut at the front of the truck by using a T wrench. Loosen the nut to make the steering flexible. Tightening the nut will make the steering clumsy.

We don't have any advertisement or operating expenses (Amazon charge 15%). We sell on our own website and send over 1000+ boards to our customers. This means the board is currently sold at an extremely low profit margin, while still maintaining a high quality of the components used. We hope to attract new customers with our low prices and certified components like our battery, bearings, reliable motors, Waterproof ESC and so on. We believe that maintaining a low price and a high quality will in the end make the consumers recognize our brand and support us further in the future. Thank you!

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Ownboard Carbon ZEUS Pro Electric Skateboard

Song Luc

Ownboard Zeus Pro

Very beautiful board, so far so good @ 450 miles, Zero problems. It's a neck breaker eith alot of compliments.

Belt Drive Motor (1 Pcs)

Mike Boles

Motor Replacement.

Had one motor die at 950 miles. Ordered new motor (2 actually, replaced both just bc) and new 3k deck. Was very easy to replace.

Ownboard Carbon ZEUS Pro Electric Skateboard

Patrice Laffore

Not received yet!

Not received yet! Ordered on the 1st of February.

Ownboard Carbon ZEUS Pro Electric Skateboard

Jerry S.

My go to of all my boards

I've had the board almost 2 months and love it!!!! I own 4 other boards and this has become the board I ride daily. If you're on the fence about it just do it. It's an amazing board with amazing range and speed.

Ownboard Bamboo AT Pro | All Terrain Electric Skateboard | Dual Belt Motor

Jermaine

Ownboard Bamboo AT Pro

Highly recommend customer service is fine and the board is just amazing and out of this world. As probably one of the only teens writng this review it is amazing and fast I amble to reach 50kph easily. Thanks Ownboard

Mini KT V1.0 suggested by RS - Electric Skateboard

That skateboarding guy

Awesome board!

Awesome board!

6 inches All Terrain Honeycomb Tires Kits

Nicolai Neudeck

Can the Carbon ZEUS Pro board come with only 6 "honeycomb wheels？

Can the Carbon ZEUS Pro board come with only 6 "honeycomb wheels？

Yes, you can directly purchase the Carbon Zeus pro board with 6 'inflatable wheels on our website, then immediately inform us of your order number and that you need to replace the 6' inflatable wheels into honeycomb wheels upon completion of the order, we will note the order for you and send the correct specifications, please remember to inform us of your order number at ownboard@hotmail.com , thank you

Ownboard Carbon ZEUS Pro Electric Skateboard

Nicolai Neudeck

Can the Carbon ZEUS Pro board come with only 6 "honeycomb wheels？

Can the Carbon ZEUS Pro board come with only 6 "honeycomb wheels？

Ownboard Carbon ZEUS Pro Electric Skateboard

Andy Torres

Customizable Black trucks, Black baseplates and Black belt covers for my Carbon Zeus pro board

Before completing the order I got help from Sally, then I customized the Black trucks, Black baseplates, and Black belt covers for my Carbon Zeus pro board. Good customer support, I will update the review and share more pictures after receiving the board.

Ownboard W2 PRO (38”) - Dual Belt Electric Skateboard with 105mm Cloudwheels

Andy Burnett

Great board and delivery within one week

Got the board from the US warehouse within one week, and customer service Sally was satisfactory

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FAQs

About the order process

About the Board

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Let customers speak for us

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