All of the products OWNBOARD provides are brand new and high quality. Our QC engineers test every single product once we get the item from our manufacturer. Before we ship the item, our engineer test again and our packing team carefully check if the accessories are right and electrical socket adapter are correct for your shipping address. All products from OWNBOARD are with 90 days warranty.(Since the PU wheel is a high consumable item, it is no longer covered by the warranty. )If you find your product not working or with something else wrong, please feel free to contact OWNBOARD customer service. As dropshipping is available on OWNBOARD, for those dropshippers, our customer service and warranty also apply to your customers.
1. If you encounter any product problem, please contact us through email with detailed description and photos or videos if needed. You can also upload the video/images to iCloud or Youtube and just send the link to us.
2. We will report your issue to our engineers and manufacturers, and then offer you solutions if there are.
We don't refund when your order is shipped out.
We don't refund when there is an issue with the product you received.
Please note once you buy any product(s) you can only get repair service. We don't offer returns. Meaning we will send you the product to fix/resolve the issue. (non-human damaged).
Q:When does the 3 month warranty start from?
A:The warranty period begins from date when you received the parcel. The period is exactly 90 days from that time. For example, a product on the 90th day is covered, but a product on the 90th is no longer covered. In the case of delivery methods or destinations which lack a confirmed delivery tracking date, we will take the assumption that the warranty period starts 30 days after we sent out your order.
Q:My Package is lost / stolen?
A:We will fully refund to you or resend a new one to you.
Q:I want to buy additional accessory for my item.
My item's accessories is broken and I need to buy a new one.
A:Please contact our customer representative with item # /item link by Email, and we will calculate the accessory price and shipping fee for you.Of course, you can also buy directly on the website.
Q:I don't get the user manual from the package.
A:Please contact us directly, and we can sent it to you by Email.
Q:I want to know if my item is exception to warranty.
A:We don't offer warranty and support for below conditions:
The item is not bought from us.
You have flashed the firmware of a device.
You have opened the body in an attempt to fix.
You have used the item that is not considered normal usage.
Accessories are not covered the same warranty that applies to the main product.
In cases to damage to products, accidental breakage, misuse, or wear and tear, you will need to pay the repair fee for that.