Shipping Countries and Shipping Time
||Germany, Austria, Belgium, Bulgaria, Croatia, Denmark, Estonia, Finland, France, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Norway, Poland, Portugal, Romania, Russian Federation, Ukraine, Slovakia, Slovenia, Spain, Sweden, Switzerland, United Kingdom
||Japan, Republic of Korea, Taiwan China, Viet Nam, Bangladesh, Myanmar, Lao People's Democratic Republic, Malaysia, Singapore, Thailand, United Arab Emirates, Bahrain, Kazakhstan
||Australia, New Zealand
Notes: We provide you with the best product and service. If you have any problem, please let us know, and we will solve the problem ASAP. Thank you so much.
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The Time to Receive My Items? (Two key factors that will affect the time you receive your items.)
1) Item processing time
After receiving your order, we need some time to test the product in order to ensure its quality. There are different kinds of processing time for different items.
The average processing time is 1.5 working days; however, it varies from the item's stock status. As for the small quantity, the processing time is 1-2 days while as for the large quantity, it will be about 1-3 days.
2) Shipping method
After receiving your order, we will choose the method that suits you best. We usually choose the following delivery methods: DHL, EMS, UPS, TNT, FEDEX and Air Mail.
Please note that: The transit time would also be different from the size or weight of your items and your location. What we list above is the time to reach the main country and district in the world; while as for some other countries they may need Delivery time will be longer. If you are dropshipping from Ownboard, you also need to bear in mind that Customs clearance in your country could add delays and taxes or fees for the recipient, so check with your local Customs, chat to Ownboard about it, and make sure you are up front about this with your end customers. Ownboard has several of regular dropship business buyers, and you can start your own international selling business with our help.
Shipping Methods Your package will be shipped the following shipping methods depends on your county: DHL, EMS, UPS, TNT, FEDEX, and Air Mail.
Because Customs clearance will delay the delivery time so please chooose the most convenient method. For example, UPS is fastest for North America and Europe while for Africa DHL is both fast and cheap.
a) EMS and Air Mail are convenient for the Customs clearance but they take more time. Usually, EMS needs 6-10 working days to reach the main countries in North America and Europe; while Air Mail will take 12 - 30 working days.
b) Sometimes Air Mail may take about more than 45 days to reach some countries. Please wait patiently. Occasionally we have to change the courier you have selected because of regional restrictions, but if the courier is changed later you won't be charged extra.
Track Your Items Through a Tracking Number When the order package is dispatched, we will send you a tracking number via email for your order tracking.
How to Pay Import Taxes? Many countries do not charge import duties on private items, samples, and goods below a certain stated value.
OWNBOARD is not responsible for the import duties and Customs cost.
As we are in China and not clear about the Customs tax policy of your country, so we do not know how to predict the import duties and other relevant cost which should pay in your country when the goods are passing your country Customs.
OWNBOARD does not add any sales taxes or hidden charges to the orders.
We Make Every Effort to Ensuring The Quality of Your ProductsOWNBOARD hi-tech products from Chinese Mainland factories. The factories are often OEMs for big, well-known electronic skateboard parts brands. Their product quality is excellent. But to further guarantee the quality of the products you buy from OWNBOARD, we've set up a rigorous quality control process for all products.
Every product you buy from OWNBOARD has been quality controlled by our QC technicians before it was shipped out, which is a double check over the factory QC inspection.
All products are visually inspected for good appearance.
All products are switched on and have their main functions tested one by one.
All packages are checked to ensure that they contain the correct accessories. Battery, remote control, battery life, charging, LCD display...
Common Problems in The Process of Shipping a) Because of the delay or failure of the China Customs clearance (eg: It is common for the products with battery to encounter this kind of problem), we will choose some other methods such as DHL or TNT to deliver your parcel and return the price disparity to you;
b) The international express can't get to some spacial addresses(eg, post office box or military base), we will choose a kind of suitable method to deliver your product and return the price disparity;
c) During the Christmas period (December), the number of the postal parcel which reaches Hong Kong increases fast, which will lead to a waiting time of all the products. At that time we will choose UPS or EMS to send out your product and return the price disparity; d) When the parcel gets to the target country's Customs, they may need to contact you in certain cases to confirm the details of the shipment. The fees caused by the procedure of the clearance should be paid by the consignee;
e) The expense caused by the parcel rejection will be afforded by the consignee;
f) The extra expense caused by some cases (eg, Address is not very clear or the consignee can not be contacted) should be paid by the recipient; if the parcel is destroyed by the Customs, the expense is also paid by the consignee;
g) The problem of detain caused by the failure of the clearance, we will resend the product or refund (not including shipping cost).
Methods to Solve a Shipping Problem, First of all, shipping problems are relatively rare. We check all orders to ensure the delivery information is sufficient for the courier, and tracking details are given to customers so that they know when to get the delivery.
For the problems happened in the process of shipping OWNBOARD will offer full assistance including:
a) In these cases which the package has apparently been broken during shipment or the package or goods are damaged, the customer can refuse receipt of the goods and clearly state the problem to the courier. Then the customer must contact OWNBOARD and we will resolve the matter with the courier. Once the issue has been confirmed we will follow up the insurance claim with the courier and ship a replacement order to the customer as soon as possible. Such cases are in fact very rare.
b) If the package is lost or misrouted by accident or by the fault of the courier, we will pursue the insurance claim with the courier and create a replacement dispatch of goods for the customer as soon as possible.
c) Cases where the package is delivered to the wrong address: in this eventuality OWNBOARD will work with the courier to solve the problem and ship new goods to the customer as soon as possible. Please also refer to the public terms and conditions of the courier used for the shipment. Their terms will include time limits for claims and complaints about damage etc, after you have signed for the goods.
Concluding Remarks All of the products coming from OWNBOARD are guaranteed with 90-180 days warranty which for repair or replacement and the period starts from the receipt of the goods by the initial recipient, regardless of the initial recipient is an end-user or a reseller. If you have any using problems or are unsatisfactory with our products, please do not hesitate to contact us and we will consult the issues with sincerity.